skills manajer

 Skills manager

1.     Conceptual skills

The top level (top-Manager) must have the skills to concepts, ideas, and ideas for improving the organization. Ideas or ideas and concepts, which must then be translated into an action plan for the implementation of an idea or concept. The process of developing ideas in a specific work plan, commonly referred to as the process of planning or planning. Thus, the conceptual skills as being able to draw up a plan of work.

Case : Managers who do not have the skills in the areas of the hotel is a hotel that has a manager that does not correspond to areas of the hotel, he was appointed because there is filing from one of the relatives still family. but the fact that he has no knowledge in this field, this time a manager will make a meeting with some directors but because he has no background in the hotel so confused he wants to make plans or concepts such as what will be he give to the hotel, and at the meeting to provide ideas or he director of planning at the hotel made a mistake so confuse directors, managers automatically embarrassing him self ..

solving the problem owner should be more careful in raising the position of someone what a manager, if the error is a result would harm the hotel, and the owner should not immediately believe an employee should be seen against the reality is like what, what can be he manager at the hotel, hotel what can’t be developed .. This is where the importance of management in the hotel, because the hotel management would be well controlled. Conceptual skills are desperately needed in the lives of managers, knowledge, educational background will support the work of employees, especially managers or employees of the hotel. so who does not have expertise in dealing with the hotel. As a result, subordinates are not well controlled 2.     Skills to relate to other  In addition to conceptual abilities, managers also need to be equipped with the skills to communicate or relate to the skills of others, also called human skill. Persuasive communication should always be created by the lead manager subordinates. With a persuasive communication, friendship, and fatherhood will make employees feel valued and then they will be open to the boss. Communication skills are required, both at the level of top management, middle, and bottom. An example : of an authoritarian manager at the hotel there is an authoritarian manager when an employee relax or sleep while working directly on the issue even scold. This makes employees hate it. And do not feel at home working in hotels and many employees who resigned so oprational hotels disrupted and reduced income, this situation makes the hotel in a precarious state can say almost bankrupt because of the energy needed the hotel staff did not support. managers is difficult to find employees who fit in want because the image itself into an authoritarian manager who reach the public. Problem solving  is the manager must have the skills so that employees can comply with the rules of humanity. When in the hotel employees who are not in accordance with the wishes can be approached first, in asking what the problem. If the warning is still so in one to three times. Humanity at the hotel was in need to build a family because the hotel itself. It would be nice if at the same hotel boss subordinate gets along and mutually enjoyable. 3.     technical skills  these skills tend to provide lower-level managers. This technical skill, the ability to perform a specific job, for example, the use of computer programs, improved engine, making chairs, accounting and others. Examples of cases : Managers who do not have the skills when there are managers who can’t operational computer, or can be called not understand (stuttering technology) this happens as a result of the hiring employer, the hotel manager if you have a duty to his assistant always order, and managers can only signature, his assistant can’t do anything because when he in the report was issued threatening, it causes no element of abuse of authority, or could be blind to say he-consuming payroll job has been done by assistant.  Solving the problem This is supposed to be in control by the managing director so there is no fraud or abuse of authority in the work. In the hiring of human resources are also more careful and know what skills are in the hotel employees must avoid scams like this. 4.     The ability of administrative skills capabilities associated with the preparation of planning organizing staffing and supervision case examples :  Manjer who abuse a position  of one point at a meeting of hotel managers do with some directors, managers do not know where the part of directors, at the time of giving the task of managers is to make errors in the assigned tasks to subordinates. This incident occurred because the managers never leave the field or supervise employees and just sit in the room, it works just signed the papers only. Finally, there is no need to be done by a manager.  Solving problems in each hotel are in need of administrative skills because this will happen without deviation expertise and there will be something that should not be done by a manager.

task of management

Task:
1. Duties and authority of top managers as well as making the case and handling!
2. Duties and authority of middle managers as well as making the case and handling!
3. The duties and authority as well as the general manager makes the case and handling!

Answer
1. Duties and authority of top managers

1. Technical Assistance During Construction:

Covering the activities of the Direction and Assistance in the form of Input / Oral and Written Put everything so well planned as possible in accordance with the Classification / Stars desired like Stars 3, 4 or 5.

Areas to be provided Direction and Assistance are:
1. The field of Architecture, Interior-Design, Mechanical and Electrical, Spatial, Lay-out, the number and size required such as the Public Areas, Guest Rooms, Office Manager, Retaurant, Bar, Kitchen, Warehouse Food, Beverages, House Keeping etc Warehouse.

Hotel Operating Equipment: Each Department at Hotel has tools that are Specific, so it requires the proper selection and determination such as:
• Guest Rooms: Single / Twin Bed, Curtain, Black-out, Linen, Towel etc.
• Restaurant & Bar: plates, cutlery, glasses etc. (+ 100 items)
• Kitchen: (+ 50 items)
• House Keeping: Vacuum Cleaner, Mobile Baggage Carrier, Floor Glazer, Wet / Dry Extractor etc. (+ 20 items)
• Front Office: Luggage Trolley, etc.
• funtion Room / Meeting Room: Audio Conference System, etc.
• Public Area: Display Rack, signage etc.
• Accounting & Cashier: Computer System plus etc.
• Engineering: Tools, etc.
• Personnel / HR / Security: Time Machine-Keeping, Staff Locker, Handy-Talkie etc.
• Guest Supplies / Amenities: Directory of Services, Room Service Menu, stationeries, Soap, Shampoo, Shower-Cap etc. (+ 30 items)
 Etc.
2. Forms and Documents: Quite a lot of Forms and Documents to be provided by the Hotel, which is in addition to the purposes of the Internal Office and Desk Supplies related to the types of which reached more than 100 kinds.
3. Front Office: Registration Card, Reservation Form, Guest Cards, Guest Message, Luggage Tags, etc. Guest Comment.
4. House Keeping: Guest Room Status, Inspection Rooms, HK Floor - Report, Report Lost & Found, etc..
5. Food & Beverage: Restaurant / Bar Check, Order Slip, Entertainment CHEC, etc..
6. Accounting & Finance: Remmittance Envelope, House Fund Control, Front Office Cashier Report etc.
7. Personnel / HR: Personnel Action Report, Employee Attendance Report,
8. Engineering: Work Order, etc. Maintenace Room


2 Pre-Opening Management:

1.     Includes the coordination of activities in the field - a field as follows:
a. Personnel & Training: Staffs Planning, Organizational Chart, Employee House Rules, Employee Working Agreement etc.
b. Sales & Public Relations: Brochures, Rate Sheet, Sales Kits, etc.
c. Marketing  Plan: Product Analysis, Rate Structure and Policy etc. d.Accounting & Finance: Pre-Opening Budget, Billing System and Procedures,, Cashiering, Credit Policy and Procedures, Inventory Control System, etc.
e. Rooms Management: ReservationØ Policy and Procedures, Check-in and Check-out Procedures, Room Sales Recapitulation, Bell Service, VIP Handling, Group and Complain etc.
f. Food & Beverage Management: Menu Planning, Restaurant and bar Procedures, Banquet Procedures, F & B Cost Control etc.
g. House Keeping Management: Effective Procedures Makin-up Bed, Guest Room Check-List, Cleaning Procedures, Public Area Maintenance, Control of Circulation Bed Sheets, Linen, Towel etc..
2.Engineering Management: Repair and Maintenance Procedures, Cost 3.Energy Saving Systems, Fire and Safety Policy and Procedures, etc.
4.Opening Ceremony: Pre-Opening Budget, Special Event,Ø Invitation etc..

3 Operational Management

Includes activities at the hotel already in commercial operation, which acts as a Consultant Hotel Owner Representative on duty for Monitoring, Evaluating, Analyzing and Providing Solutions for hotel performance results in order to always obtain optimal results.

• Analysis on Monthly Income Statement: a. Is Revenue was obtained is maximal, b. Is the Cost and Expenses are kept to a minimum without reducing facilities for guests.
• Analysis of the Field of Personnel / Human Resources: whether the Standard Operating Procedures have been implemented are consistent, so there is no Complain of guests.

v The case of misuse of capital hotel by hotel director

This example is rare but most likely occurred because the problem of spending money at hotels usually in doing or in the budget to direktrur company to conduct a study concerning the appeal or any hotel needs to be more advanced than other hotels, but in reality, many managers who abuse money hotel with a walk that should instead be used for case study for his own pleasure

v Problem solving

Finances should be in control of the hotel with good and not arbitrarily use the money manager hotel with no apparent reason, and therefore management is in need in a hotel or company.

2. Duties and authority of middle managers

The role of supervisors working at the middle level, between employers and policy makers at the executive routines among the staff in the field. With a work function that lies between that.
The main task of the supervisor is to supervise the staff of the conduct of routine activities of daily business. Supervisor is a leadership level should not make strategic policy, but only translate and forward the strategic policy of his superiors to his subordinates to work effectively and productively. Therefore, a supervisor must have a high-quality competence that includes the skills to build relationships between superiors and subordinates; skills to function and role of work in order to be able to work optimally, creative, effective, quality, productive, efficient, synergistic, and intelligent supervision against subordinates; skills of emotional intelligence and positive mind set.

a. The case of arbitrary supervisors against subordinates

This case usually happens because a supervisor arrogant by his position, resulting in whose name the abuse of labor, which should work performed by supervisors even at bestowed upon his subordinates so that he lazed bias.

 b.Problem solving

This problem should have control of his superiors, in order to avoid abuse of position so that the work achieved at an optimal bias

3. The task subordinates or employees


Employees, sometimes underestimated by most people. Employees have a fairly broad sense, that every person employed by others to be rewarded / wages. Said to be broad because it included among the elite who work in places such as banks, government offices, to those working in the household environment.

Employees have a duty assignment which has been determined by the supervisor or a set. Usually employees are instructed to live exercises or sometimes also can express their creativity as long as it sepengatahuan instruction giver.
Speed, precision, accuracy and neatness are things to watch for an employee, because it determines the assessment upon an employee's supervisor. The problem that is often of concern is the timeliness, many companies are very strict discipline of time but there are also loose.

It is not difficult to be an employee provided that can follow the rhythm of work, it is not necessary anymore tired of thinking tired of looking for the solution of a problem because of the work performed is usually a daily routine. Except for some specific areas of an employee is sued also solve the problem but is usually not a complicated issue, because of the complicated issues must be addressed higher level.

a. Employees who do not obey the rules hotel

Many employees are arbitrary and casual employment such as working late, sleeping in during working hours, fb's and many more violations that are often done subordinates.

 b. Problem solving

Regulation should be able to run better as a warning, member contok discipline and much more can be done superiors.

Name :IMAS MASRIAH

class  : perhotelan PBU 7 ( Gel 3 )

task   : Dasar-dasar management  

• Theme of the case is a case of corruption in a company.

corruption is the misuse of official position to gain self.on today many such malfeasance that occurred in a company will be undertaken by the staff of companies that manipulate income funds at the company where he works. This action occurs because there is no oversight and control that the managers do on the income and expenditure of money or funds that exist within the company, so there was misuse of funds by the staff and cause losses in the company, it's a good manager should not rely on the authority position, but the knowledge and ability.
in this case the manager must have the management in the company because without the management company will not run smoothly. 

• what are effisiensi and efectivitas

1. Effectiveness is a measure that states how far targets (quantity, quality and time) is achieved. Where the greater percentage of targets achieved, the higher its effectiveness.
2. Efficiency is a measure of success is judged in terms of the amount of resources / costs to achieve the result of activities undertaken.