task of management

Task:
1. Duties and authority of top managers as well as making the case and handling!
2. Duties and authority of middle managers as well as making the case and handling!
3. The duties and authority as well as the general manager makes the case and handling!

Answer
1. Duties and authority of top managers

1. Technical Assistance During Construction:

Covering the activities of the Direction and Assistance in the form of Input / Oral and Written Put everything so well planned as possible in accordance with the Classification / Stars desired like Stars 3, 4 or 5.

Areas to be provided Direction and Assistance are:
1. The field of Architecture, Interior-Design, Mechanical and Electrical, Spatial, Lay-out, the number and size required such as the Public Areas, Guest Rooms, Office Manager, Retaurant, Bar, Kitchen, Warehouse Food, Beverages, House Keeping etc Warehouse.

Hotel Operating Equipment: Each Department at Hotel has tools that are Specific, so it requires the proper selection and determination such as:
• Guest Rooms: Single / Twin Bed, Curtain, Black-out, Linen, Towel etc.
• Restaurant & Bar: plates, cutlery, glasses etc. (+ 100 items)
• Kitchen: (+ 50 items)
• House Keeping: Vacuum Cleaner, Mobile Baggage Carrier, Floor Glazer, Wet / Dry Extractor etc. (+ 20 items)
• Front Office: Luggage Trolley, etc.
• funtion Room / Meeting Room: Audio Conference System, etc.
• Public Area: Display Rack, signage etc.
• Accounting & Cashier: Computer System plus etc.
• Engineering: Tools, etc.
• Personnel / HR / Security: Time Machine-Keeping, Staff Locker, Handy-Talkie etc.
• Guest Supplies / Amenities: Directory of Services, Room Service Menu, stationeries, Soap, Shampoo, Shower-Cap etc. (+ 30 items)
 Etc.
2. Forms and Documents: Quite a lot of Forms and Documents to be provided by the Hotel, which is in addition to the purposes of the Internal Office and Desk Supplies related to the types of which reached more than 100 kinds.
3. Front Office: Registration Card, Reservation Form, Guest Cards, Guest Message, Luggage Tags, etc. Guest Comment.
4. House Keeping: Guest Room Status, Inspection Rooms, HK Floor - Report, Report Lost & Found, etc..
5. Food & Beverage: Restaurant / Bar Check, Order Slip, Entertainment CHEC, etc..
6. Accounting & Finance: Remmittance Envelope, House Fund Control, Front Office Cashier Report etc.
7. Personnel / HR: Personnel Action Report, Employee Attendance Report,
8. Engineering: Work Order, etc. Maintenace Room


2 Pre-Opening Management:

1.     Includes the coordination of activities in the field - a field as follows:
a. Personnel & Training: Staffs Planning, Organizational Chart, Employee House Rules, Employee Working Agreement etc.
b. Sales & Public Relations: Brochures, Rate Sheet, Sales Kits, etc.
c. Marketing  Plan: Product Analysis, Rate Structure and Policy etc. d.Accounting & Finance: Pre-Opening Budget, Billing System and Procedures,, Cashiering, Credit Policy and Procedures, Inventory Control System, etc.
e. Rooms Management: ReservationØ Policy and Procedures, Check-in and Check-out Procedures, Room Sales Recapitulation, Bell Service, VIP Handling, Group and Complain etc.
f. Food & Beverage Management: Menu Planning, Restaurant and bar Procedures, Banquet Procedures, F & B Cost Control etc.
g. House Keeping Management: Effective Procedures Makin-up Bed, Guest Room Check-List, Cleaning Procedures, Public Area Maintenance, Control of Circulation Bed Sheets, Linen, Towel etc..
2.Engineering Management: Repair and Maintenance Procedures, Cost 3.Energy Saving Systems, Fire and Safety Policy and Procedures, etc.
4.Opening Ceremony: Pre-Opening Budget, Special Event,Ø Invitation etc..

3 Operational Management

Includes activities at the hotel already in commercial operation, which acts as a Consultant Hotel Owner Representative on duty for Monitoring, Evaluating, Analyzing and Providing Solutions for hotel performance results in order to always obtain optimal results.

• Analysis on Monthly Income Statement: a. Is Revenue was obtained is maximal, b. Is the Cost and Expenses are kept to a minimum without reducing facilities for guests.
• Analysis of the Field of Personnel / Human Resources: whether the Standard Operating Procedures have been implemented are consistent, so there is no Complain of guests.

v The case of misuse of capital hotel by hotel director

This example is rare but most likely occurred because the problem of spending money at hotels usually in doing or in the budget to direktrur company to conduct a study concerning the appeal or any hotel needs to be more advanced than other hotels, but in reality, many managers who abuse money hotel with a walk that should instead be used for case study for his own pleasure

v Problem solving

Finances should be in control of the hotel with good and not arbitrarily use the money manager hotel with no apparent reason, and therefore management is in need in a hotel or company.

2. Duties and authority of middle managers

The role of supervisors working at the middle level, between employers and policy makers at the executive routines among the staff in the field. With a work function that lies between that.
The main task of the supervisor is to supervise the staff of the conduct of routine activities of daily business. Supervisor is a leadership level should not make strategic policy, but only translate and forward the strategic policy of his superiors to his subordinates to work effectively and productively. Therefore, a supervisor must have a high-quality competence that includes the skills to build relationships between superiors and subordinates; skills to function and role of work in order to be able to work optimally, creative, effective, quality, productive, efficient, synergistic, and intelligent supervision against subordinates; skills of emotional intelligence and positive mind set.

a. The case of arbitrary supervisors against subordinates

This case usually happens because a supervisor arrogant by his position, resulting in whose name the abuse of labor, which should work performed by supervisors even at bestowed upon his subordinates so that he lazed bias.

 b.Problem solving

This problem should have control of his superiors, in order to avoid abuse of position so that the work achieved at an optimal bias

3. The task subordinates or employees


Employees, sometimes underestimated by most people. Employees have a fairly broad sense, that every person employed by others to be rewarded / wages. Said to be broad because it included among the elite who work in places such as banks, government offices, to those working in the household environment.

Employees have a duty assignment which has been determined by the supervisor or a set. Usually employees are instructed to live exercises or sometimes also can express their creativity as long as it sepengatahuan instruction giver.
Speed, precision, accuracy and neatness are things to watch for an employee, because it determines the assessment upon an employee's supervisor. The problem that is often of concern is the timeliness, many companies are very strict discipline of time but there are also loose.

It is not difficult to be an employee provided that can follow the rhythm of work, it is not necessary anymore tired of thinking tired of looking for the solution of a problem because of the work performed is usually a daily routine. Except for some specific areas of an employee is sued also solve the problem but is usually not a complicated issue, because of the complicated issues must be addressed higher level.

a. Employees who do not obey the rules hotel

Many employees are arbitrary and casual employment such as working late, sleeping in during working hours, fb's and many more violations that are often done subordinates.

 b. Problem solving

Regulation should be able to run better as a warning, member contok discipline and much more can be done superiors.